Returning carpets is easy
Find out how easy it is to return your carpet. We will do everything to simplify the process and save you from unnecessary hassle.
How to return a carpet
Follow our step-by-step instructions for an easy return. We will help you pack, ship your rug and prepare the necessary paperwork.
Packing the carpet
Prepare your rug for return, pack it carefully to avoid damage.
Delivery
Choose a convenient method of delivering the carpet back to the store.
Processing a return
Provide the necessary documents to process your return and receive confirmation.
Start your return
Fill out the form to initiate a return. Include your order number, email, return reason, and any other required information.
Frequently asked questions
Fill out the form to initiate a return. Include your order number, email, return reason, and any other required information.
If you find any damage, please contact our support team immediately. We will offer you options to resolve the issue, including returning or exchanging the product.
The return period depends on the payment and delivery method. Usually, the return takes from 3 to 14 business days.
We accept returns in accordance with the law.
Contacts
For any questions and to place an order, please contact us by phone or email.
Phone: +44 20 7946 0958
E-mail: zelcapaulitatextile@gmail.com
Address: 31 Ratcliffe Towers, Stockport, England, SK1 3PB
E-mail: zelcapaulitatextile@gmail.com
Address: 31 Ratcliffe Towers, Stockport, England, SK1 3PB
